When you wish to ask questions or order products...
Please go to our 'CONTACT PAGE'
or make CONTACT BY DIRECT E-MAIL.
Just tell us that you are placing an order and what you wish to order.
We will need your name, delivery address telephone details
and any alternative e-mail address. We also need a clear description
of the product or products you are ordering. We will contact you
via e-mail with pricing confirmation including Freight, we will
send details for payment.
If for any reason you do not get a response
within 3 days, we apologise - please make CONTACT BY DIRECT E-MAIL HERE so we can follow up your order.
You are welcome to call us. We are ready to take your order Monday
to Friday 9 am to 6 pm (Australian Eastern Standard Time).
have your questions, order details and delivery details ready when
Telephone your order to:
- From outside Australia: +61 2 9836 0774
- From within Australia: 02 9836 0774
Anytime you see this icon, you can ask questions or order products. Just click the icon.
Payment and Dispatch
We deliver. Sportsbike has been trading since 1996 and we have
a very strict approach to orders. As soon as we recieve payment
into our account, we send the goods or commence manufacture with
delivery as discussed and agreed. If we have an anticipated delay,
we will give you the option to hold off payment. If an unexpected
delay is encountered, we advise you. Essentially we do what we say
we will do.
- Internet Transfers
- Direct Deposit to our Bank Account
- Telegraphic Transfer (International your Bank to our Bank)
- Australia Post Money Orders
- Other payment methods by pre-arrangement
Regrettably, due to attempts at credit card fraud, we do not
accept credit card payments. If you wish to pre-arrange a method
of payment, please CONTACT US.
Refunds and Cancellations
All products are consigned from our premises in good order and
in working condition. If there is a problem with the condition of
orders received and we are unable to arrange replacement under Warranty
or offer replacement products, and we have been advised within 24
hours of the receipt of your order that there was a problem, we
will make a Refund. All Cancellations and Returns will attract 10%
Re-Stocking Fee and any Freight or charges paid will be charged.
Refunds will only occur after the goods have been returned to
Sportsbike and return freight is paid.
Delivery and Freight
Stock orders are usually sent within 24 hours of Sportsbike recieving
payment. Custom and non Stock orders are usually ready for dispatch
within 10 days of ordering and are sent by Australia Post Air Mail,
Courier or Freight Company. If there is any delay, we will advise
you. Depending on your location and Customs Service, orders will
take between 2 to 10 days to get to you after sending.
In Australia we send by Australia Post or by Courier.
Post has proven to be a very reliable service and there has been
little reported damage. If you require Insurance let us know and
we will add the cost to the Freight. Ask us to quote on Freight
when ordering. If you have a preferred Carrier and send us your
Account details, we will arrange to send through your preferred
We will comply with your request to describe the contents of a
package. Although Export Orders sometimes attract local Taxes and
Duties when they arrive in your country, in our experience, mostly
you do not get charged, but we can not guarantee it. You are responsible
for any local Customs Duties and Taxes. Australian Residents must
add 10% GST to all parts and freight prices.
User and Care Instructions
We supply User and Fitting Instructions with most products we
sell. If you have and difficulty, you are welcome to E-mail or Telephone
us for further assistance.
Terms and Conditions
Unless specified, all prices are in Australian dollars. Prices
and Specifications are subject to change without notice and do not
include Freight or local taxes. Australian Customers must add GST.
Please visit our Terms and Conditions
If you have any questions or concerns about Ordering or using
this form CONTACT US and let us know
how we can help you.